At StreetMode, we believe quality should never be rushed. Each order undergoes thorough inspection to ensure it meets our standards for comfort and craftsmanship. Our processing time typically takes 3-5 business days, extending to 5-7 business days during peak seasons, as we carefully prepare your items for their journey to you. Order cancellations are only accepted within 24 hours of purchase by emailing [email protected]. Beyond this period, your order enters our preparation phase and cannot be canceled. However, our generous return window provides ample flexibility for reconsideration.
We design every StreetMode piece to enhance your daily life with comfort and style. You may return unworn items with original tags and packaging within 21 days of delivery—significantly longer than typical retail policies. For exchanges, we allow 30 days to account for international shipping variations while maintaining our commitment to quality. Initiate returns through www.streetmode.shop and select your preferred exchange option. Please note: Items marked "Final Sale" or "Non-Returnable" are excluded from this policy, as indicated during purchase.
To maintain our standards of cleanliness and presentation, returned items must: (1) Show absolutely no signs of wear, odors, or stains (2) Include all original packaging, tags, and protective covers (3) Have all security features intact. Our quality team conducts comprehensive inspections upon receipt. Items not meeting these conditions will be returned to you at your expense within 10 business days, accompanied by a detailed inspection report explaining the findings.
Refunds are processed within 10 business days after we receive and verify your return—this extended timeframe ensures each item meets our quality standards before completing the refund. The refund amount excludes original shipping charges and any return shipping costs you incur. For payments made through PayPal or credit cards, please allow an additional 3-5 banking days for the refund to appear in your account, depending on your financial institution's processing times.
Customers are responsible for return shipping costs unless the return is due to our error (incorrect or damaged item shipment). We strongly recommend using insured, tracked shipping methods—StreetMode cannot be held responsible for return packages lost in transit. For exchange orders exceeding $300 in value, we provide prepaid shipping labels for your convenience (deducted from your refund if the label goes unused).
If you receive a damaged or defective item, please report it within 7 days of delivery by emailing [email protected] with clear photographs or videos showing the issue. We will arrange free return shipping and prioritize your replacement (subject to availability) or issue a full refund including original shipping costs. This exception to our standard policy reflects our dedication to delivering products that enhance your lifestyle without compromise.
Customized or personalized items are considered final sale. For holiday season purchases (November 15 through December 24), we extend the return window until January 15 to accommodate gift-giving needs. Wedding and special occasion collections follow separate policies—please consult with our customer service team. StreetMode reserves the right to refuse returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to ensure fair access for all customers.
For return authorization or policy clarification, contact our Customer Care Team at [email protected] (we respond within 48 hours). Please include your order number and, for damaged items, supporting photographs. Visit www.streetmode.shop for live chat support during European business hours (CET).
