Return Policy

Order Cancellation
We accept order cancellations before the product has been shipped or produced. If your order is cancelled in time, you will receive a full refund. Orders that have already been shipped cannot be cancelled.

Refund and Exchange Policy

Return Information

• Reasons for Return:
  We accept no-questions-asked returns within 14 days of receiving your order.

• Return Process:

  • Items must be unused, unworn, unwashed, and returned in their original packaging.

  • Please follow the instructions provided in the email to return your item to the designated address.

  • Refunds will be processed after we receive and inspect the returned item.

• Cost Information:

  • Return Shipping: A $10 return shipping fee applies unless the return is due to our error (e.g., wrong item or defective product).

  • Refund Processing: Refunds will be issued to your original form of payment and may take 5–10 business days to complete.

Exchange Information

• Reasons for Exchange:
  We accept exchanges without any specific reason within 14 days of receipt.

• Exchange Process:

  • Items must be unused, unworn, and returned in the original packaging.

  • Please follow the email instructions to return your item to the provided address.

  • Once the returned item is inspected, a replacement item of equal value will be sent to you.

• Cost Information:

  • Exchange Shipping: A $10 shipping fee applies unless the exchange is due to our mistake (wrong or defective item).

Important Notes:

• All refunds will be processed minus a $10 shipping fee unless the return is due to an error on our side.

• Only one exchange is allowed per order. Customers can opt for either one exchange or a full refund.

• Please review the return instructions carefully to ensure your item qualifies for return or exchange.

• Damaged or defective items must be reported and a return or exchange requested within 14 days of delivery.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund officially posts.

3. Contact your bank; processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at [email protected].

Company Information:
BDE ARCHITECTURE, INC.
950 Howard St,
San Francisco, California 94103-4114
Phone: +1 415 677-0966